Return & Refund Policy — GENZEEFINDS

7-Day Return Policy | Damaged, Defective & Incorrect Products

At GENZEEFINDS, customer satisfaction is important to us. We accept return requests within 7 days of delivery for eligible product issues.

1. Eligible Returns

A return may be requested if:

• Damaged Product: The product arrives physically damaged.

• Defective Product: The product has a manufacturing defect or does not function as described.

• Wrong Product: You receive a different product from the one you ordered.

2. Non-Eligible Returns

We do not normally accept returns for:

• Change of mind or personal preference.

• Products ordered incorrectly by the customer.

• Damage caused by misuse or improper handling after delivery.

These exclusions do not affect any rights provided under applicable consumer protection laws.

3. How to Request a Return

Contact GENZEEFINDS customer support within 7 days of delivery.

Please provide:

• Order number

• Description of the issue

• Clear product photographs or a short video, where reasonably available

Our team will review your request and provide return instructions.

4. Return Shipping

For confirmed damaged, defective, or incorrect products, GENZEEFINDS will cover reasonable return shipping costs.

5. Refunds and Replacements

Once your return is approved, we will arrange a suitable replacement or refund, depending on the circumstances and applicable consumer rights.

For Cash on Delivery orders, approved refunds will be processed through an agreed method, such as bank transfer.

6. Important Information

Please retain the product and its accessories while your return request is being reviewed.

Do not send products back without receiving return instructions from our support team.

GENZEEFINDS — Smart Finds. Easier Life.